Overview
At U&U Sports, we are committed to ensuring your satisfaction with our cricket gear. If you are not completely satisfied with your purchase, we offer a straightforward return and replacement policy. Please review the following guidelines to understand our process:
1. Replacement Policy
We offer a 7-day replacement policy for products that are defective or damaged upon receipt. If your product is not worn or torn and is within the 7-day period from the date of delivery, you can request a replacement. To be eligible for a replacement, please follow these steps:
- Notify Us: Contact our customer service team within 7 days of receiving the product. Provide your order number and details of the issue.
- Return the Product: Return the defective or damaged product to us in its original packaging. We will provide you with instructions on how to return the item.
- Inspection and Replacement: Once we receive and inspect the returned product, we will process your replacement request. The replacement product will be shipped to you at no additional cost.
2. Conditions for Replacement
- The product must be returned in its original condition and packaging, with all tags and labels attached.
- The product should not show signs of wear or damage beyond the initial defect.
- Proof of purchase (e.g., order number or receipt) is required for all replacement requests.
3. Non-Eligible Items
Please note that the following items are not eligible for replacement under our policy:
- Products that have been used or show signs of wear and tear.
- Items purchased outside the 7-day replacement window.
- Customized or personalized products.
4. Refunds
Currently, we do not offer refunds. Our policy is focused on providing replacements for defective or damaged products. If you have concerns or issues with your order, please contact us, and we will do our best to address them.
5. Contact Us
If you have any questions or need assistance with a replacement, please reach out to our customer service team. You can contact us via email at contact@uanusports.com or call us at +92 3293064233 We are here to help and ensure your satisfaction.
Thank you for choosing U&U Sports. We appreciate your understanding and cooperation.